Refund policy

If, for any reason, you are not entirely satisfied with your purchase, you can return the jewel within 14 days of receipt and exchange it for another item or receive a refund. Items must be returned in their original condition. Please follow these steps to return an item.

STEP 1

Create an account via this link and request your return online.

Include a copy of the packing slip or order confirmation with the item you are returning and also state the desired new size or which other jewel you would like in exchange. However, we cannot guarantee that all sizes and items are in stock.

STEP 2

Send the package to the return address you will find on the packing slip.
You will need to cover the shipping costs for the return.

STEP 3

Once we have received your return, we will send you your new item(s) at no additional cost. Or we will issue a refund within 14 days of receiving your return.

In case of damage to the returned jewel, the consumer may be held liable for the decrease in value of the jewel and owes compensation.

Questions about your return or exchange? Contact us.